Queue Manager
Say goodbye to time-consuming tasks and inefficient queues that drain resources and impact your profits
Schedule Changes
When a schedule change is detected via a carrier queue, predefined rules assess the situation. Customers are instantly notified and can accept or decline the proposed changes. Trava then updates the reservation — by revalidating, reissuing, or refunding the ticket as needed.
Request demoWe were able to process 350,000 reservations and achieve a completely touchless automation rate of 95%.
Krystyna Dahms,
Director of Ticketing, Product & Automation at Hopper
Key capabilities
Predefined rules to identify the severity of schedule changes and differences between coupons and segments
Comprehensive historical reservation data for enhanced analysis
Detailed customer notifications with options to accept or decline suggested changes
Automated actioning of reservations based on customer response
Integration with back-office systems for internal communication
Use cases
Handle schedule changes
Automatically detect airline schedule updates and apply the appropriate actions without manual intervention.
Process customer decisions
Capture and apply customer responses to booking changes, ensuring the correct outcome is executed.
Manage reissues and refunds
Automatically reissue tickets or initiate refunds based on predefined rules and selected options.
Let us show you how it works
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