Queue Manager
Say goodbye to time-consuming tasks and inefficient queues that drain resources and impact your profits
Client Interaction
Travelers expect timely, accurate updates about their trips.
Our Client Interaction module automatically sends personalized messages before, during, and after travel, covering everything from schedule changes to health alerts.
Use HTML formatting, multi-language support, and action links to improve communication, reduce response times, and let clients make quick decisions — like handling disruptions or adding services.
We were able to process 350,000 reservations and achieve a completely touchless automation rate of 95%.
Krystyna Dahms,
Director of Ticketing, Product & Automation at Hopper
Key capabilities
Advanced conditions for selecting messaging criteria
HTML standard for message output
PNR variables for personalized notifications
Pre-, during-, and post-trip notifications
Multi-lingual mode
Action links for automated processing of customer selections
HTTP post notifications for further automation
Delivery via e-mail or SMS
Predefined templates
Use cases
Notify customers about flight changes
Instantly inform customers about schedule updates and let them confirm or adjust their plans.
Send pre-trip updates and offers
Deliver reminders, important updates, and additional service offers before departure.
Keep travelers informed during the trip
Provide real-time notifications and updates throughout the journey.
Engage customers after the trip
Follow up with customers after travel for feedback or additional services.
Let us show you how it works
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