As you know we are in the process of changing our name, from Traveknowledgy to Trava, we thought if we can simply the lives of our customers, we should simplify our name. At the same time, we realised the market and some of our customers did not really know the full potential of our services. Obviously, Trava started with automating manually timing consuming processes and then it realised it needed to be no code to allow the people who know manage the processes. Maxim & the team have also been working hard to improve automation but also to digitalise the whole post booking area with the traveller. Maxim has worked as a travel agent and always felt the service providers never really focused on good technology in the post booking area. Hence our new strapline, digitally forward. Working with customers we see it needs to evolve as it is a big change. This is why we now talk about the 3 areas we focus on:
- Automation & data – simply automating activities and having more access to data so you can make better decisions. This normally reduces manual work by 60%+.
- Profit modules – these are processes that actually increase profit in the organisation. This normally adds another €4 per PNR in profit!
- Communication & Self service – this allows companies to digitally communicate with their customers in a professional manner. This is linked to the automation processes, the self service is allowing the travellers to make the choice eg flight changes etc.
We also want to give our expertise and work with customers as partners to reach the goals they set which works really well.
