Moving digitally forward the ‘no-code’ way

The modern traveller expects to manage their bookings quickly and easily on their favourite digital device. They’re used to easy online banking, shopping and working, so why should travel be any different? Whether it’s changing tickets, adapting itineraries or sorting refunds, they expect a smooth, intuitive, self-service experience. 

It sounds easy but for travel & flight resellers there’s a major challenge.  Today’s complex, manual post-booking processes are draining resources, limiting scalability and putting the brakes on enhancing customer service.

For future success it is critical to embrace advanced digital solutions to automate processes, boost workplace efficiency and lower costs.  Put simply, travel sellers need to achieve more with less.

But how? Hiring a team of in-house software developers to build systems can be slow and costly.  In a recent report McKinsey noted, “these investments have not led to meaningful performance improvements. Launching a new product or feature can still take months.” Adapting systems as organisational needs evolve is not simple either, especially as software development typically competes for budget against more urgent day to day business issues.

It’s time to explore alternatives. What if development could be created and implemented by travel and business specialists without the need for specific IT development knowledge or experience? 

It’s called ‘no-code’ development and it’s possible now.

No-code development is a new way to implement digital change within growing travel organisations – faster and more easily. And the good news is that the solutions are already tried and tested. trava has successfully implemented no-code technology for multiple travel & flight resellers in markets across the world.

trava’s comprehensive suite of post-booking automation solutions have been developed by our software and travel industry experts over many years into ready-made, ‘plug and play’ modules. 

Your task is to simply configure the modules based on your business needs and process preferences. And you can do this for as many business activities as you wish; queue management, ticketing, unused tickets, fare optimization and many more, all by using a beautifully simple, drag-and-drop interface, adding, organising and connecting different features within the platform. 

You build exactly what you want with just a ‘drag and click’ rather than coding everything from scratch. The complex, labour intensive development has been handled by experts so that your business can focus exclusively on what software can do. 

At a glance, these are the benefits of no-code development:

• Faster time to market

Eradicating the need to build systems, features, and functionality from the ground up and enabling changes to be made by anyone, at any time, can significantly increase the rate at which you’re able to get services to market. According to McKinsey, no-code development can accelerate speed to market by 90%. 

• Greater flexibility & ability to scale

With no-code solutions, it’s possible to make software changes in seconds! When business and operational needs evolve, software adaptation is simply a matter of adding, removing, or rearranging modules in the drag and drop interface. It doesn’t mean the start of a brand-new project for a software development team. 

• Cost savings

Adding or re-working software features is no longer an expensive, time-consuming task. Apart from efficieny, accuracy is improved too, as you avoid the inevitable ‘organisational Chinese whispers’ as requests get passed from business to IT developers. It’s an efficient process that massively reduces development costs and leaves you with more resources for more productive and profit generating business activity.

• Improved customer satisfaction

Rolling out new functionality for customers puts them in control of their travel journey. With access to the right booking management features at the right time, travellers can facilitate instantaneous outcomes rather than spend time waiting for service requests to be actioned by busy travel agencies. It’s more efficient travel sellers and it means a much better travel experience for customers. That really is a ‘win-win’.